Why is my vessel or IMO number missing in ZeroNorth?
If a vessel or IMO number is not appearing in ZeroNorth, this is not something that can be resolved by clearing your browser cache, logging out, or refreshing the page.
Why does this happen? Vessels and IMO numbers are maintained in ZeroNorth's backend database. If a vessel is missing, it typically means it has not yet been added or there is a configuration issue that requires attention from our team.
What should you do? Please contact ZeroNorth Support and provide the following:
Vessel name
IMO number
A brief description of where the vessel should appear
Our team will investigate and update the database accordingly. No action is required on your end beyond providing these details.